Cookie Policy

Last updated: 1 July 2025

This Cookie Policy explains how , registered at , operates the website Goreva Hotel Haven (hereinafter referred to as "we", "us", or "our") and uses cookies and similar tracking technologies when you visit our website. This policy describes what cookies are, which cookies we use, why we use them, and how you can manage your preferences.

By continuing to use our website, you acknowledge that you have read and understood this Cookie Policy. For more information about how we handle your personal data, please refer to our Privacy Policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet, or other internet-enabled device) when you visit a website. They are widely used to make websites work more efficiently, to improve the user experience, and to provide information to website operators.

Cookies are stored locally on your device and can be read by the website that placed them (first-party cookies) or by third-party services integrated into the website (third-party cookies). Cookies may be "session cookies", which expire when you close your browser, or "persistent cookies", which remain on your device for a set period of time or until you delete them.

In addition to cookies, we may use similar technologies such as web beacons, pixel tags, local storage objects, and scripts that function in a comparable manner to collect information about your interactions with our website.

2. Why Do We Use Cookies?

We use cookies and similar technologies for the following purposes:

  • To ensure the technical functionality and security of our website;
  • To remember your preferences and settings;
  • To analyse how visitors use our website so we can improve it;
  • To deliver relevant advertising and promotional content;
  • To measure the effectiveness of our marketing campaigns;
  • To comply with legal and regulatory obligations applicable to hotel and casino operations in New South Wales, Australia.

3. Types of Cookies We Use

We categorise the cookies used on our website into the following types:

3.1 Strictly Necessary (Essential) Cookies

These cookies are essential for the website to function properly. They enable core features such as page navigation, access to secure areas, and the operation of our booking and reservation systems. Without these cookies, services you have requested — such as completing a hotel room reservation or accessing your account — cannot be provided. These cookies do not require your consent as they are strictly necessary for the provision of the service.

  • Session management cookies: Maintain your session state as you navigate between pages.
  • Security and authentication cookies: Verify your identity and protect against unauthorised access.
  • Load balancing cookies: Distribute traffic across our servers to ensure website performance.
  • Cookie consent cookies: Remember your cookie preferences so we do not ask you repeatedly.

3.2 Performance and Analytics Cookies

These cookies collect information about how visitors use our website, including which pages are visited most often and whether visitors receive error messages. The data collected is aggregated and anonymised where possible and is used solely to improve the performance and usability of our website. Your consent is required before we place these cookies on your device.

  • Visitor statistics: Number of visitors, pages viewed, session duration, and bounce rates.
  • Technical performance: Page load times, server response times, and error tracking.
  • User journey analysis: How visitors navigate through the website and where they drop off.

3.3 Functional Cookies

These cookies allow our website to remember choices you make (such as your preferred language, currency, or region) and provide enhanced, more personalised features. They may also be used to provide services you have requested, such as watching a video or using a live chat tool. Your consent is required before we place these cookies on your device.

3.4 Marketing and Advertising Cookies

These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns. They are usually placed by advertising networks with our permission. Your consent is required before we place these cookies on your device.

  • Retargeting: Display relevant ads to you after you have visited our website.
  • Conversion tracking: Measure whether an advertisement has led to a booking or other desired action.
  • Social media integration: Enable sharing of content and track interactions with social media platforms.

4. Specific Cookies Used on Our Website

The following table provides detailed information about the specific cookies and tracking technologies currently used on the Goreva Hotel Haven website:

Cookie Name Provider Category Purpose Duration
__cf_bm Cloudflare Strictly Necessary Used by Cloudflare to distinguish between humans and bots. This cookie supports Cloudflare Bot Management and helps protect the website against malicious automated traffic. 30 minutes
_cfuvid Cloudflare Strictly Necessary Used by Cloudflare to identify individual clients behind a shared IP address for rate-limiting purposes. Helps prevent denial-of-service attacks. Session
cf_clearance Cloudflare Strictly Necessary Stores the proof of passed security challenge by Cloudflare. Allows access to pages that are protected by Cloudflare's security systems. 1 year
_ga Google Analytics Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Used to distinguish users and track sessions on the website. 2 years
_ga_[ID] Google Analytics (GA4) Analytics Used by Google Analytics 4 to persist session state and collect data on the number of times a user has visited the website, as well as dates of the first and most recent visit. 2 years
_gid Google Analytics Analytics Registers a unique ID that is used to generate statistical data on how the visitor uses the website. Distinguishes users within a 24-hour period. 24 hours
_gat Google Analytics Analytics Used by Google Analytics to throttle request rates, limiting the collection of data on high-traffic websites. 1 minute
_gcl_au Google Ads / Google Tag Manager Marketing Used by Google AdSense to experiment with advertisement efficiency across websites using their services. Tracks conversions from Google Ads campaigns. 3 months
_fbp Meta (Facebook) Pixel Marketing Used by Facebook (Meta) to deliver a series of advertisement products such as real-time bidding from third-party advertisers. Tracks visitor behaviour across websites for retargeting purposes. 3 months
_fbc Meta (Facebook) Pixel Marketing Stores the last time a user clicked on a Facebook advertisement. Used to measure ad conversion and attribute actions to Facebook campaigns. 2 years
fr Meta (Facebook) Marketing Used by Facebook to deliver, measure, and improve the relevancy of ads. Contains a unique browser and user ID used for targeted advertising. 3 months
_tt_enable_cookie TikTok Pixel Marketing Used by TikTok to track visitor behaviour and measure the effectiveness of TikTok advertising campaigns. 1 year
_ttp TikTok Pixel Marketing Used by TikTok to identify users and provide targeted advertising, as well as measure ad conversion events. 1 year
cookie_consent Goreva Hotel Haven Strictly Necessary Stores the user's cookie consent preferences to avoid repeated consent requests on subsequent visits. 1 year
PHPSESSID / session_id Goreva Hotel Haven Strictly Necessary Maintains the user's session state across page requests, enabling booking flows, login sessions, and form submissions to function correctly. Session

Please note that this list may be updated from time to time as we add or remove third-party services. We encourage you to check this Cookie Policy periodically for the most current information.

5. Third-Party Cookies

Some cookies on our website are placed by third-party service providers who assist us in operating our website and delivering services to you. These third parties have their own privacy and cookie policies, which govern how they use the information they collect. We do not have direct control over the information collected by these third-party cookies.

The key third-party services we use include:

  • Cloudflare, Inc. — Provides content delivery network (CDN), DDoS protection, and security services. For more information, visit Cloudflare's Privacy Policy.
  • Google LLC — Provides web analytics (Google Analytics) and advertising services (Google Ads). For more information, visit Google's Privacy Policy. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
  • Meta Platforms, Inc. — Provides advertising and audience tracking services through the Facebook Pixel and Instagram. For more information, visit Meta's Privacy Policy.
  • TikTok Inc. — Provides advertising and audience tracking services through the TikTok Pixel. For more information, visit TikTok's Privacy Policy.

6. Your Consent

In accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable guidelines issued by the Office of the Australian Information Commissioner (OAIC), we are committed to obtaining your informed consent before placing non-essential cookies on your device.

When you first visit our website, you will be presented with a cookie consent banner that allows you to:

  • Accept all cookies — consent to the use of all cookie categories, including analytics and marketing cookies;
  • Reject non-essential cookies — decline all cookies except those that are strictly necessary for the website to function;
  • Manage preferences — choose which specific categories of cookies you consent to on a granular basis.

Strictly necessary cookies are deployed without consent as they are technically required to deliver the service you have requested. Your consent is only required for performance, functional, and marketing cookies.

You may withdraw or change your consent at any time by accessing the cookie settings panel available on our website (typically found via the "Cookie Settings" link in the footer), or by managing your browser settings as described in the section below.

7. How to Manage and Control Cookies

You have the right to decide whether to accept or reject cookies (other than strictly necessary cookies). You can exercise your cookie preferences in several ways:

7.1 Cookie Preference Centre

You can use the Cookie Preference Centre on our website (accessible via the "Cookie Settings" link in the website footer) to review and update your consent choices at any time. Changes to your preferences will take effect immediately.

7.2 Browser Settings

Most web browsers allow you to control cookies through their settings. You can configure your browser to refuse all cookies or to alert you when a cookie is being placed. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features, such as the booking system.

Instructions for managing cookies in common browsers can be found at:

7.3 Opt-Out Tools Provided by Third Parties

Many third-party advertising networks and analytics providers offer opt-out mechanisms. You may use the following tools to manage your preferences:

7.4 Do Not Track (DNT)

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Our website currently does not alter its behaviour in response to DNT signals, as there is no universally accepted standard for interpreting these signals. We encourage you to use the cookie preference tools described above to manage your tracking preferences.

8. Cookies and Responsible Gambling

As an operator of a casino facility, takes its responsible gambling obligations seriously. We do not use cookies or targeting technologies to identify or direct gambling-related marketing communications to individuals who have registered on any self-exclusion register, including the New South Wales Self-Exclusion Register, or who have otherwise indicated that they do not wish to receive such communications.

If you have concerns about your gambling behaviour or wish to self-exclude, please contact us directly or visit Gambling Help Online or call the Gambling Help Line on 1800 858 858.

9. Data Retention

The data collected through cookies is retained only for as long as necessary to fulfil the purposes described in this Cookie Policy, or as required by applicable law. The retention period for each cookie is outlined in the table in Section 4. Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device until their specified expiry date or until you delete them.

For information about how we retain personal data collected through or in connection with cookies, please refer to our Privacy Policy.

10. Links to Our Privacy Policy

This Cookie Policy should be read together with our full Privacy Policy, which provides comprehensive information about how collects, uses, stores, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

If you have any questions about how we use your personal data, please contact us using the details provided in Section 12 below.

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our use of cookies, changes to applicable laws and regulations, or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date at the top of the policy.

Where changes are material, we will take reasonable steps to notify you, such as by displaying a prominent notice on our website or by sending you an email notification if we hold your contact details. We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies.

Your continued use of our website after any changes to this Cookie Policy will constitute your acknowledgement of the changes. If you do not agree with the updated policy, you should adjust your cookie preferences using the tools described in Section 7 or discontinue using our website.

12. Contact Us

If you have any questions, concerns, or requests relating to this Cookie Policy or our use of cookies and similar technologies, please contact us using the following details:

We will endeavour to respond to your enquiry within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at GPO Box 5218, Sydney NSW 2001, or by calling 1300 363 992.