Terms of Use

Last updated: June 2025

Welcome to gorevahotelhaven.com (the "Website"), the official online presence of Goreva Hotel Haven, located in Marrickville, New South Wales, Australia. This Website is owned and operated by , a company registered in Australia, with its registered address at (referred to herein as "we", "us", or "our").

Please read these Terms of Use ("Terms") carefully before using this Website. By accessing or using any part of this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein. If you do not agree to these Terms, you must immediately cease using this Website.

1. Acceptance of Terms

By accessing, browsing, or otherwise using this Website, you confirm that you accept these Terms in full and that you agree to comply with them. These Terms constitute a legally binding agreement between you (the "User") and .

We reserve the right to amend, update, or replace these Terms at any time at our sole discretion. Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the Website following the posting of changes constitutes your acceptance of those changes. It is your responsibility to review these Terms periodically.

These Terms apply to all visitors, registered users, guests, and any other persons who access or use the Website, including those who make reservations, access gaming-related information, or interact with any service offered through this platform.

2. Age Restriction

This Website contains information and services related to hotel accommodation and casino gaming activities. Access to and use of certain services, including but not limited to casino-related content, online gaming features, and gambling-related promotions, is strictly restricted to persons who are 18 years of age or older.

By using this Website, you represent and warrant that you are at least 18 years of age. If you are under 18 years of age, you are prohibited from accessing or using any part of this Website, and you must leave immediately.

takes its obligations regarding responsible gambling and the protection of minors seriously. We comply with all applicable Australian laws and regulations relating to gambling, including the requirements set out under the Interactive Gambling Act 2001 (Cth) and relevant New South Wales state legislation. We may require age verification at any time and reserve the right to restrict or terminate access if we have reason to believe a user is under the minimum age.

If you are concerned about underage access, we encourage you to use appropriate parental control tools and software. More information on responsible gambling is available through the Australian Government's National Gambling Helpline at 1800 858 858.

3. Use of the Website

3.1 Permitted Use

This Website is provided for your personal, non-commercial use only, unless you have entered into a separate written agreement with permitting commercial use. You may use this Website solely for lawful purposes and in accordance with these Terms.

3.2 User Obligations

As a condition of your use of this Website, you agree to the following obligations:

  • You must not use this Website in any manner that violates any applicable local, state, national, or international law or regulation, including Australian Commonwealth and New South Wales state laws.
  • You must not use this Website to transmit, distribute, or upload any material that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable.
  • You must not impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
  • You must not attempt to gain unauthorised access to any portion or feature of the Website, or any other systems or networks connected to the Website, by hacking, password mining, or any other illegitimate means.
  • You must not use any automated device, software, process, or means to access, retrieve, scrape, or index the Website or any content on the Website.
  • You must not collect or harvest any personal data about other users of this Website without their explicit consent.
  • You must not engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm or users of the Website or expose them to liability.
  • You must not use this Website for any fraudulent or deceptive purpose, including misrepresenting your identity when making reservations or accessing services.
  • You must ensure that any information you provide to us through this Website is accurate, current, and complete.
  • You must comply with all applicable responsible gambling guidelines and requirements as required under Australian law.

We reserve the right, at our sole discretion, to terminate or suspend your access to the Website at any time without notice if we determine that you have breached any of these obligations.

4. Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, audio clips, video, data compilations, and software, is the property of or its content suppliers and is protected by Australian and international intellectual property laws, including the Copyright Act 1968 (Cth) and applicable trademark legislation.

You are granted a limited, non-exclusive, non-transferable licence to access and use the Website and its content for personal, non-commercial purposes only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any material from this Website without the prior written consent of .

5. Reservations, Bookings, and Payments

Any reservations made through this Website are subject to availability and the specific terms and conditions applicable to the room rate or package selected at the time of booking. By completing a reservation, you agree to pay all charges associated with your booking, including applicable taxes and fees, in accordance with Australian Consumer Law as set out in the Competition and Consumer Act 2010 (Cth), Schedule 2.

reserves the right to cancel or modify reservations in circumstances beyond our reasonable control, in cases of suspected fraud, or where a booking has been made in violation of these Terms. In such cases, we will endeavour to provide reasonable notice and, where applicable, process any refunds in accordance with our cancellation policy.

6. Third-Party Links and Services

This Website may contain links to third-party websites or services that are not owned or controlled by . We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites. We do not endorse or make any representations about third-party websites or services.

We encourage you to review the terms of use and privacy policies of any third-party websites you visit. Your use of third-party websites is at your own risk.

7. Disclaimer of Warranties

This Website and all content, services, and materials provided through it are offered on an "as is" and "as available" basis, without any warranties of any kind, either express or implied. To the fullest extent permitted by applicable Australian law, disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components. We make no warranty regarding the accuracy, reliability, completeness, or timeliness of any content available on the Website.

Nothing in these Terms is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law, including any statutory guarantees that cannot be excluded by contract.

8. Limitation of Liability

To the maximum extent permitted by law, including the Competition and Consumer Act 2010 (Cth) and the Australian Consumer Law, and its directors, officers, employees, agents, contractors, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or in connection with:

  • Your access to or use of (or inability to access or use) this Website;
  • Any reliance placed on the content or information provided on this Website;
  • Any errors, inaccuracies, or omissions in the content of the Website;
  • Unauthorised access to or alteration of your transmissions or data;
  • Any third-party conduct or content on or linked from the Website;
  • Any losses or damages arising from gambling or gaming activities, whether accessed through this Website or at our physical premises;
  • Any interruption, suspension, or termination of the Website or its services.

Where liability cannot be excluded by law, our total liability to you for any loss or damage arising in connection with these Terms or your use of the Website shall be limited to the amount paid by you, if any, to access the relevant service on this Website.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable Australian law.

9. Privacy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

10. Responsible Gambling

is committed to promoting responsible gambling. We recognise that gambling can cause harm to some individuals, and we encourage all guests and users to gamble responsibly. If you or someone you know is experiencing problems with gambling, please seek support immediately.

Free and confidential support services are available through:

  • Gambling Help Online: www.gamblinghelponline.org.au
  • National Gambling Helpline: 1800 858 858 (available 24 hours a day, 7 days a week)

We comply with all obligations imposed under the Casino Control Act 1992 (NSW) and all other applicable New South Wales and Commonwealth legislation relating to the conduct of gaming and the promotion of responsible gambling.

11. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the State of New South Wales, Australia, and the applicable laws of the Commonwealth of Australia.

You irrevocably submit to the exclusive jurisdiction of the courts of New South Wales, Australia, and any courts competent to hear appeals from those courts, for the resolution of any disputes arising under or in connection with these Terms or your use of the Website.

12. Dispute Resolution

12.1 Informal Resolution

If you have a concern or dispute arising from your use of this Website or any service provided by , we encourage you to contact us in the first instance to seek an informal resolution. Please direct your enquiry to us in writing at our registered address: , or via the contact details provided on this Website.

We will endeavour to acknowledge your complaint within five (5) business days and to resolve the matter within thirty (30) days of receipt. We are committed to handling all complaints fairly, efficiently, and in good faith.

12.2 Formal Dispute Resolution

If a dispute cannot be resolved informally, the parties agree to refer the matter to mediation administered by a mutually agreed mediator or, failing agreement on the identity of a mediator, a mediator nominated by the Australian Disputes Centre (ADC) in accordance with its guidelines for commercial mediation.

If mediation fails to resolve the dispute within sixty (60) days of the commencement of mediation (or such other period as the parties may agree), either party may pursue the matter through the courts of New South Wales, Australia, as set out in clause 11 above.

12.3 Australian Consumer Law Complaints

Nothing in this dispute resolution clause limits your rights under the Australian Consumer Law to make a complaint to the Australian Competition and Consumer Commission (ACCC) or to NSW Fair Trading.

13. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect and enforceable.

14. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and with respect to your use of the Website and supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and us regarding the Website.

15. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Use, please contact us at:



Website: gorevahotelhaven.com