Responsible Gambling Policy

At Goreva Hotel Haven, we believe that gambling should always be an enjoyable and entertaining experience. We are deeply committed to fostering a safe, supportive, and responsible gambling environment for every guest who visits our venue. This policy has been prepared and is maintained by , located at .

We understand that for some individuals, gambling can become a source of distress. We want you to know that you are never alone, and help is always available. Please take a moment to read this policy — it is here to protect you, your loved ones, and our community.

Our Commitment to Responsible Gambling

Goreva Hotel Haven is fully committed to promoting responsible gambling practices across all areas of our venue. We take our social responsibilities seriously and work proactively to ensure that gambling remains a form of entertainment and never causes harm to our guests or their families.

Our commitment includes the following principles:

  • Providing a safe, fair, and transparent gambling environment at all times.
  • Training all staff members to recognise the signs of problem gambling and to respond with empathy and professionalism.
  • Making responsible gambling information and support resources readily available throughout our venue and on this website.
  • Actively implementing self-exclusion programs and other harm-minimisation tools for guests who need them.
  • Complying fully with all applicable laws and regulations under the Liquor Act 2007 (NSW), the Gaming Machines Act 2001 (NSW), and all relevant New South Wales and Australian gambling legislation.
  • Refusing service to any person who appears to be in distress, intoxicated, or vulnerable as a result of gambling.
  • Never marketing gambling services in a way that targets vulnerable individuals, minors, or those experiencing gambling-related harm.

We continuously review and improve our responsible gambling practices to reflect the latest research, community standards, and regulatory requirements. Your wellbeing is our priority — always.

18+ Age Policy — No Minors Permitted

Gambling at Goreva Hotel Haven is strictly restricted to guests who are 18 years of age or older. This is a legal requirement under New South Wales law, and we enforce it rigorously throughout our venue without exception.

We have a legal and moral obligation to prevent underage gambling. To uphold this responsibility, we have put the following measures in place:

  • All guests who appear to be under the age of 25 will be asked to present valid, government-issued photo identification before being permitted to enter or use our gambling facilities.
  • Accepted forms of identification include an Australian driver's licence, a passport, or an Australian proof-of-age card.
  • Any person who is unable to provide valid identification proving they are 18 years of age or older will be respectfully declined entry to our gambling areas.
  • Our staff members are trained to handle identification checks sensitively, respectfully, and consistently.
  • Minors are not permitted anywhere within our designated gambling areas at any time.

If you are aware of a minor attempting to access our gambling facilities, we encourage you to notify a staff member immediately. We take reports of this nature very seriously. Protecting young people from the harms of gambling is a responsibility we share with our entire community.

Recognising the Signs of Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It often develops gradually and can be difficult to recognise in yourself or in someone you care about. Understanding the warning signs is an important first step toward seeking help.

You or someone you know may be experiencing problem gambling if you notice any of the following signs:

Emotional and Psychological Signs

  • Feeling anxious, irritable, or restless when not gambling or when trying to reduce gambling.
  • Using gambling as a way to escape stress, depression, loneliness, or other emotional difficulties.
  • Feeling a persistent need to gamble with increasing amounts of money to feel excitement or satisfaction.
  • Experiencing feelings of guilt, shame, or helplessness related to gambling behaviour.
  • Thinking constantly about gambling — planning future sessions, reliving past wins, or obsessing over ways to find more money to gamble with.
  • Making repeated unsuccessful attempts to cut back, control, or stop gambling.

Behavioural Signs

  • Spending more time and money on gambling than originally intended.
  • Chasing losses — continuing to gamble in an attempt to win back money that has been lost.
  • Lying to family members, friends, or others about gambling habits or the amount of money spent.
  • Borrowing money, selling possessions, or engaging in other financially risky behaviour to fund gambling.
  • Neglecting work, study, family, or other important responsibilities because of gambling.
  • Withdrawing socially from friends and family due to gambling activities or related financial problems.

Financial Signs

  • Spending money designated for essential expenses such as rent, bills, or food on gambling.
  • Accumulating debt or borrowing money from multiple sources without the ability to repay.
  • Concealing financial problems from loved ones or financial institutions.
  • Experiencing significant financial losses that impact your day-to-day quality of life.

If you recognise any of these signs in yourself or someone close to you, please know that you are not alone. Effective help and support is available, and reaching out is a sign of strength, not weakness. Our staff are always available to speak with you in confidence and to connect you with the appropriate support services.

Self-Exclusion and Responsible Gambling Tools

We offer a range of practical tools to help you take control of your gambling and to protect yourself or a loved one from harm. These tools are available to all guests and can be accessed confidentially at any time.

Self-Exclusion Program

Self-exclusion is a voluntary program that allows you to formally ban yourself from entering the gambling areas of Goreva Hotel Haven. It is a powerful and legally supported tool for anyone who feels that their gambling has become difficult to control.

  • Self-exclusion agreements can be arranged by speaking directly with our Duty Manager or a trained responsible gambling staff member on-site.
  • Self-exclusion can be requested for a defined period of time or on a permanent basis, depending on your personal circumstances and preferences.
  • Once a self-exclusion agreement is in place, you will not be permitted to enter our gambling areas. Our staff will enforce this agreement respectfully and consistently.
  • Self-exclusion can also be arranged through Gambling Help NSW and may be extended across multiple venues throughout New South Wales.
  • All self-exclusion requests are treated with the utmost confidentiality and respect.

Pre-Commitment and Spending Limits

We encourage all guests to set personal limits before they begin gambling. Consider the following practical steps to help you stay in control:

  • Decide on a strict budget before you begin and commit to stopping when that budget is reached.
  • Set a time limit for your gambling session and use an alarm or reminder to keep yourself accountable.
  • Never gamble with money that you cannot afford to lose.
  • Avoid using credit cards or borrowed money to fund your gambling activities.
  • Take regular breaks during your gambling session to reassess how you are feeling and how much you have spent.

Staff Support and Intervention

All of our staff members receive regular responsible gambling training and are equipped to assist guests who may be experiencing difficulties. If at any time you feel overwhelmed, distressed, or in need of support, please do not hesitate to speak with any member of our team. They will listen without judgment and can help connect you with the right resources immediately.

Exclusion of Intoxicated or Vulnerable Persons

We reserve the right to refuse entry to, or remove from our gambling areas, any person who appears to be unduly intoxicated, emotionally distressed, or otherwise vulnerable. This measure is taken out of genuine care for your wellbeing and the wellbeing of those around you.

Support Services and Helpline Numbers

If you or someone you know needs help with a gambling problem, please reach out to one of the following trusted support services. Help is available 24 hours a day, 7 days a week, and all services are free and confidential.

Australia — National and New South Wales Services

  • Gambling Help Online (Australia)
    Free, confidential support for anyone affected by gambling.
    Phone: 1800 858 858 (free call, available 24/7)
    Website: www.gamblinghelponline.org.au
  • Gambling Help NSW
    State-specific counselling, support, and self-exclusion services for New South Wales residents.
    Phone: 1800 858 858 (free call, available 24/7)
    Website: www.gamblinghelp.nsw.gov.au
  • Lifeline Australia
    Crisis support and suicide prevention services, available to anyone in personal crisis.
    Phone: 13 11 14 (available 24/7)
    Website: www.lifeline.org.au
  • Beyond Blue
    Mental health support for anxiety, depression, and related conditions often associated with problem gambling.
    Phone: 1300 22 4636 (available 24/7)
    Website: www.beyondblue.org.au
  • MensLine Australia
    Telephone and online counselling service for men experiencing emotional difficulties, including gambling-related stress.
    Phone: 1300 789 978 (available 24/7)
    Website: www.mensline.org.au
  • Financial Counselling Australia
    Free financial counselling to help manage debt and financial difficulties arising from problem gambling.
    Phone: 1800 007 007 (available Monday to Friday, 9:30am – 4:30pm AEST)
    Website: www.financialcounsellingaustralia.org.au

International Support Services

  • GamCare (United Kingdom)
    Leading provider of information, advice, support, and free counselling for problem gambling in the UK and internationally.
    Phone: +44 808 8020 133 (free call within the UK, available 24/7)
    Website: www.gamcare.org.uk
  • BeGambleAware (United Kingdom)
    Independent charity providing resources, advice, and treatment referrals for those affected by gambling harm.
    Phone: +44 808 8020 133 (free call within the UK, available 24/7)
    Website: www.begambleaware.org
  • National Council on Problem Gambling — NCPG (United States)
    The leading advocate in the United States for programs and services to assist problem gamblers and their families.
    Phone: +1 800 522 4700 (National Problem Gambling Helpline, available 24/7)
    Text: Text "GAMBLER" to 800-522-4700
    Website: www.ncpgambling.org
  • Gamblers Anonymous (International)
    A worldwide fellowship of men and women who share their experience, strength, and hope to recover from problem gambling.
    Website: www.gamblersanonymous.org
  • Gordon Moody (United Kingdom)
    Specialist residential treatment and therapeutic support for people with severe gambling disorders.
    Phone: +44 1384 241 292
    Website: www.gordonmoody.org.uk

You do not have to face this alone. Whether you are seeking help for yourself or for someone you care about, every call, message, or visit to these services is a courageous and positive step forward. Our team at Goreva Hotel Haven is also here to support you — please speak with any member of our staff at any time.

Contact Us

If you have any questions about this Responsible Gambling Policy, wish to discuss self-exclusion options, or would like to speak with a trained responsible gambling officer at our venue, please do not hesitate to contact us:

  • Venue Name: Goreva Hotel Haven
  • Legal Entity:
  • Address:

This policy is reviewed regularly to ensure it reflects current legislation, best practices, and the needs of our community. We are committed to continually improving our responsible gambling measures to protect every guest who walks through our doors.

Goreva Hotel Haven supports and promotes responsible gambling. Gambling is intended to be a form of entertainment. Please gamble responsibly and within your means.